The Service Desk of the department Front Office and Helpdesk (IT-FH) handles all requests concerning information technology at HZB and forwards them (if necessary) to the responsible IT experts.
How to reach us
- with the web form problem request
- via e-mail firstname.lastname@example.org
- by phone: 8062 42500 (Problem acquisition only!)
- Monday to Thursday 10:00 A.M. to 3:00 P.M.
- Friday 10:00 A.M. to 1:00 P.M.
What we can not afford
The maintenance of printers (e.g. adding paper, changing toner / rollers) is in the responsibility of each organizational unit.
In case of problems with the multi-functional devices (FollowMe) please contact the helpdesk.
The Service Desk Team
How to find us:
In Wannsee (Lise-Meitner-campus):
In Adlershof (Wilhelm Conrad Röntgen-Campus):
Please note that we do not operate a hotline. The phone number 8062 42500 is just to take your problem. After that, a competent staff member will contact you directly.