The service desk group in the deparment Frontoffice and Helpdesk (IT-FH) is the single point of acceptance for all requests regarding information technology at HZB and will forward these (if necessary) to the relevant staff.
How to reach us
- with the web form problem solution request
- with e-mail: firstname.lastname@example.org
- by phone: 8062 42500 (Attention: first problem acceptance only)
- Monday to Thursday 10:00 am to 3:00 pm
- Friday 10:00 am to 1:00 pm
What we can not afford
The maintenance of printers (For example, adding paper, changing toner / rollers) is in the responsibility of each organizational unit.
For problems with the department printers by Konica / Minolta (copier / printer / fax) please call the Konica service and inform them of the equipment number. This information can be found on the sticker on the device.
The Service Desk Team
How to find us:
In Wannsee (Lise-Meitner-campus):
- DV building room DV301
In Adlershof (Wilhelm Conrad Röntgen-Campus):
- Building 13.10 room 0128
Please note that we do not operate a hotline. The phone number 8062 42500 is just to take your problem. After that, a competent staff member will contact you directly.