Process server maintenance
This process describes the maintenance service of servers by IT-SB-SV.
The server appears in the maintenance schedule.
Preparations for maintenance
The user is informed about the upcoming maintenance date approximately two weeks in advance.
Involved: IT-SB-SV, requester
Server is maintained
The server is maintained based on a standardized maintenance protocol.
After the maintenance has been completed, the user is informed of the result. If problems were found during maintenance, the process 'Adjustments to servers' ensues.
Involved: IT-SB-SV, requester, IT-IS, IT Security Officer