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Process server maintenance

This process describes the maintenance service of servers by IT-SB-SV.

Maintenance plan

The server appears in the maintenance schedule.

Involved: IT-SB-SV

Preparations for maintenance

The user is informed about the upcoming maintenance date approximately two weeks in advance.

Involved: IT-SB-SV, requester

Server is maintained

The server is maintained based on a standardized maintenance protocol.

Involved: IT-SB-SV

Maintenance completed

After the maintenance has been completed, the user is informed of the result. If problems were found during maintenance, the process 'Adjustments to servers' ensues.

Involved: IT-SB-SV, requester, IT-IS, IT Security Officer