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Our services according to server systems

Server Maintenance

For servers from our portfolio or if it has been specifically agreed upon we carry out regular, i.e. approx. biannual, maintenance. As a server user you will receive an e-mail reminder about two weeks in advance. After the maintenance has been completed, we will inform you about the results by e-mail, as well.

Please note that we will never restart your servers without prior agreement (except in case of safety-critical incidents, in which event we will do so in accordance with the IT Security Officer). If a restart is necessary, e.g. to apply new configuration, we will discuss the best course of action with you. Also a restart during maintenance is to be expected.

For your information: Windows servers from our portfolio are updated weekly by default and therefore restarted if necessary - unless otherwise agreed with us.

If any errors are found during the maintenance, we will inform you about them and offer you solutions.

During maintenance we check the following parameters:

Linux

-access: currently loggend in users, last loggend in users, administrators, local users, passwords, permissions

-vHardware/hardware: state of hard disks, RAM and netword load

-configurations: network settings, monitoring, backup

-updates, running daemons, log files, journal

 

 

Modification to servers

If you have a server in our support which needs adjustments - for instance, if a different user group should have access or if a partition needs to be enlarged -  please contact help@helmholtz-berlin.de. We will take care of your request as soon as possible.

Back up of servers

Server backups are performed by the department for infrastructure within the IT department (IT-IS).

Systems that are set up and supported by us are backed up by default. The status of each system is stored once a day outside normal working hours. As a user of the system you should not be affected by this.

Every backup is stored for 6 weeks. This means that you can have your system restored to a state from up to 6 weeks ago. If you need a longer storage of a saved system, a longer period (i.e. 6 month) can be arranged.

If you want to restore one of your systems, please contact help@helnholtz-berlin.de.