IT-Help

You have a problem not mentioned in FAQ and need help?

Please describe it as detailed as possible. A member of IT's staff will lead you through it solution.
Requestor
mandatory!
Name
E-Mail address *
HZB it account *
Phone number
Request
Topic *
Operating system
Computer name
Problem *
Problem description *

   

If you send this request, you will receive an e-mail with your request number. For any question belonging to this problem, please, specify the request number.

Please answer the following questions as far as possible whenever you report a problem to the service desk::
  • Which error messages exist?
  • Last properly working date/ time
  • At what date/time did the error occur for the first time?
  • Is it a temporarily or permanent problem?
  • How many users are affected?
  • Are there any alternatives or workarounds to continue working?

Please always indicate your name, your internal account (3-letters), the name of the affected device and your contact data in the intended fields.